AB Offshore Policies
Management Policy Statement
AB Offshore Marine Services Limited is committed to providing offshore marine vessels and maritime security services which meet and exceed client expectation as well as regulatory and statutory requirements. We are committed to ensuring, implementing, maintaining, review and continually improving on our management systems in accordance with the requirements of ISO 9001:2015, 18788:2015, ANSI/ASIS. PSC-1:2012 standards and the principles and commitments of the ICoCA with consideration to customer satisfaction, respect applicable international, national and local laws as well as human rights while protecting and preserving the integrity of the organization including relationships with stakeholders.
Complaints and Grievance Mechanism
In keeping with international best practices and our resolve to ensure that human rights are not undermined or infringed in AB Offshore’s operations, we are committed to addressing your grievances and complaints in a timely manner.
To this end, we address your complaints and grievance with the following steps.
- Fill in the grievance form on the website or send an email to the email address below.
- A letter acknowledging the receipt of a complaint or grievance is sent.
- Discuss the complaint or grievance with the complainant within 24 hours of receiving the complaint (Either written or verbal).
- Investigation is carried out and the result of the investigation shared with the complainant (usually within 7 working days of acknowledgement of the complaint.
- The investigation’s outcome is documented while excluding details of any staff member except in cases where disciplinary action has been taken. Options for reviewing the decision taken is discussed with the complainant.
- A questionnaire will be sent to track complaints to rectify recurring issues within our services.
If after the following steps have been taken and you are concerned that your complaint is not resolved, do well to reach the General Manager Corporate Services on 09077773305 or complaints@aboffshore.ng stating previous correspondence.
The General Manager Corporate Services will investigate your complaints in detail and the result passed to relevant units to report to you of findings and proposed resolutions to the complainant.
HSE POLICY
The Safety policy of AB Offshore Marine Services Limited shall ensure the safety at sea, the prevention of human injuries or loss of life, avoidance of damage to the environment and to property.
This System is implemented both ashore and on board. This system is based on the IMO Regulations and compliance with the International Safety Management Code.
It is the Company’s Policy to:
1. Ensure safety at sea and avoidance of human injury or loss of life.
2. Ensure that all personnel will at all times be qualified for their respective position.
3. Establish safety guards against emergencies and maintain preventive measures to avoid identified risks.
4. Provide avoidance of damage to the marine environment and property.
5. Maintain high standards of safety and environmental consciousness and personal discipline by a documented training system.
6. A planned maintenance system for hall and machinery.
7. Regular inspections of ships and equipment and reviews of procedures to ensure their compliance with the experience gained.
8. Continuously review all mandatory rules, regulations, industry guidelines and codes that are applicable to the specific ship types and trades.
9. Comply with both National-and International requirements as well rules by the classification society.
All company’s employees are expected to comply with this policy as well as with the SMS. The Company will continuously make efforts to motivate and train the personnel and provide the required means to ensure that the company’s policies and objectives are achieved. The successful achievement of all the above mentioned relies upon the professionalism and effectiveness of the Company’s personnel, which is our most Valuable asset.